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Exchange Policy

We want you to be delighted with your purchase. We cannot provide refunds, but we can provide exchanges. If for any reason you are not completely satisfied, you may exchange the items you purchased when they are presented in unused condition. Simply follow the guidelines below.

You have 21 days from the date on our invoice to request an Exchange.

If you wish to get a different item or size, please return your original merchandise and place a new order by calling 1-800-698-8277. You will receive a refund for the returned, unused, merchandise as soon as it has been received by us and it is verified to be in unused condition. The refund will be processed to the same credit card used to make the original purchase.
Note: We can not exchange personalized items.

Please return exchange goods to:
Canada Cutlery Inc.
1964 Notion Road
Pickering ON L1V 2G3
Canada

Make sure to wrap up all knives securely so that there is no possibility of the sharp blade tearing through the outer shipping container you use to send them back to us in.

Please note, all goods are completely guaranteed against material and manufacturing defects.
Please see our product warrantee policy at: www.CanadaCutlery.us/warranty.asp


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Culinary Glossary

What is a bolster?

It's the raised thick part between the blade and the handle, which usually distinguishes the knife as fully forged.

The bolster acts as a guard providing safety balance, sturdiness, and comfort.

Beware of companies that manufacture knives with an imitation bolster as these knives are invariably cheaper in quality compared against a “one piece fully forged” knife.

Read more glossary terms in our Education Section.

 
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