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Privacy Policy

General Statement

We may in the course of your use of this Site and your online shopping experience with us, collect and use Personal Information provided by you to us. While we may use this Personal Information to improve your service experience with us, we are committed to protecting the privacy of your Personal Information. This Personal Information will remain confidential and will not knowingly be disclosed to or made available to anyone outside of our organization except as set out in this privacy policy. Within our organization, only those people that require access to your Personal Information for the purposes described below will have access to that information.

Your Consent

By using this Site, you consent to our website’s privacy policy.

Personal Information, Collection, Use, Disclosure and Retention

With your permission, we may collect, use and disclose Personal Information about you to: identify you and communicate with you generally; process and ship your orders; establish and maintain a relationship with you; to provide you with ongoing service; protect you, and us, against error and fraud; administer refunds and exchanges; provide warranties; comply with legal requirements.

We may also track non-personally-identifiable information including IP address, profile information, aggregate user data, and browser type from visitors and users to this Site. This data is used to manage and improve the Site. This type of information may be shared with third parties to provide more relevant services and notices to users. User IP addresses may be recorded for security and/or monitoring purposes.

We may also use your email address to send updates, a newsletter or news regarding our products or services. Please email us if you choose not to receive these emails.

Any Personal Information that we collect is for internal purposes only. We do not sell or share your Personal Information with any external organizations. This does not include trusted third parties who assist us in operating our Site, conducting our business or servicing you, so long as those parties agree to keep this information confidential.

Notwithstanding the above, we may disclose Personal Information to a third party if such disclosure is necessary: (1) to conform to legal requirements, or to respond to a subpoena, search warrant or other legal process received by us, whether or not a response is required by applicable law; (2) to protect our rights; (3) to protect the safety of members of the public and users of the Site.

We will retain Personal Information for as long as it is required to fulfill our obligations to you as our customer. We will take all necessary and reasonable measures to safeguard that information from any unauthorized access. We use industry standard encryption technology and advanced firewall systems to deter unwanted intruders.

Children Under 18 Years of Age

We do not intend to collect any Personal Information from children under 18 years of age. If a parent or guardian of a child who has provided us with such Personal Information would like the information deleted from our records, he or she should contact us using one of the methods listed at the bottom of this policy statement. We will then delete the child’s Personal Information from our files.

Accessing your Personal Information

Upon written request, you may access and verify your Personal Information and find out to whom we have disclosed it. At the time of your request, we will need specific information from you to verify your identity, before we can provide you with the Personal Information we hold. Additionally, you must provide sufficient information in your request to allow us to identify the information you are seeking.

There may be instances when we will not be able to provide you with the Personal Information requested.

For Example:
a. if the Personal Information contains references to other persons
b. has already been destroyed due to legal requirements or because it is no longer needed for our purposes
c. is subject to solicitor-client or litigation privilege
d. is not subject to disclosure for other legal reasons

We will provide reasonable rationale for any inability to release information.

Online Privacy Policy Only

This online Privacy Policy applies only to information collected through this Site and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of this Site.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on October 4th, 2010.

Changing your Personal Information

We are committed to maintaining the accuracy of your Personal Information. To help us keep your Personal Information correct, we encourage you to notify us of inaccuracies or corrections as often as you wish. Notification of changes to your address, telephone number, etc. will help us provide you with the best possible service.

Contact Us

If you have any questions, concerns, or complaints about our privacy policy or privacy practices, or if you wish to update or delete your Personal Information, please contact us at privacy@canadacutlery.ca

or

Canada Cutlery Inc.
1964 Notion Road
Pickering, Ontario
L1V 2G3

All written requests will be reviewed by our privacy officer and will be responded to within a reasonable time frame. If a complaint is found to be justified, appropriate measures will be taken including, if necessary, amending our practices and procedures.


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Culinary Glossary

What is a bolster?

It's the raised thick part between the blade and the handle, which usually distinguishes the knife as fully forged.

The bolster acts as a guard providing safety balance, sturdiness, and comfort.

Beware of companies that manufacture knives with an imitation bolster as these knives are invariably cheaper in quality compared against a “one piece fully forged” knife.

Read more glossary terms in our Education Section.

 
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