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Product Warranty Registration

1. If purchasing on our website, your warranty is automatically registered.

2. If your purchase was by a different method, register by clicking here.

Warranty Registration

Warranty Information

CCI stands behind its products and guarantees them against defects in the original workmanship and materials. Our commitment does not cover normal wear and tear (including wear and tear of moving components such as wheels, zippers and handles), misuse or neglect of the product, or damage caused by airline mishandling.

As with any product, wear and tear should be expected with use over time, and eventually, items do need to be replaced or repaired. Our goal is to ensure your satisfaction; we are happy to provide efficient and gracious repair service at a reasonable cost.

Knives and tools are covered by their respective manufacturer’s guarantees and in most instances this covers product against defects in manufacturing and material. CCI stands behind its products and we will review all complaints. It is our goal that the products purchased from CCI are considered quality merchandise and should the product fail to comply with its intended use then we will assist in rectifying any complaint to ensure that our customers are fully satisfied with the products that we supply.

Thank you for being a customer.
Canada Cutlery Inc.
Dated: May 2016


Culinary Glossary

What is a bolster?

It's the raised thick part between the blade and the handle, which usually distinguishes the knife as fully forged.

The bolster acts as a guard providing safety balance, sturdiness, and comfort.

Beware of companies that manufacture knives with an imitation bolster as these knives are invariably cheaper in quality compared against a “one piece fully forged” knife.

Read more glossary terms in our Education Section.

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