1. If purchasing on our website, your warranty is automatically registered.
2. If your purchase was by a different method, register by clicking here.
Congratulations on your purchase of CCI’s quality products! Rest assured that CCI stands behind its products and guarantees them against defects resulting from the original workmanship and materials.
If you believe the product you have purchased is defective due to original workmanship or materials, please send an email to:Sales@CanadaCutlery.com
In this email, please include the following information:
A. Attach several pictures of the defective item.
B. A short description of what happened and how it happened (if possible).
C. Your Name (or the name the original order was placed under)
D. Your Full Address:
a) Suite or Unit #, Street # and Street Name
b) City, State and Zip Code
E. Your Order Number (or CCI Invoice # if available)
F. Your Telephone Number
Our goal is to help you, and we will be in touch as soon as we can after receiving your email. At its discretion, CCI may decide to repair or replace the product. Please be advised that transportation charges to and from CCI are your responsibility.
If the item is not covered under warranty, other options are available, such as repair at reasonable cost, or a discount on a replacement. Our goal is to ensure your satisfaction.
What is not covered by warranty:
1. Misuse, abuse or neglect of the product.
2. Wear and tear of moving parts (ex: zippers and handles on rolls and cases).
3. Damage that might be caused by:
a) harsh cleaning products not recommended for stainless steel, etc.
b) using the product in a way it is not intended for (ex: using the tip of a knife to pry open a can, lid, etc.)
c) letting the knife fall
d) burns, overheating
e) placement in a dishwasher
f) airline mishandling
If a repair is needed, please send us an email, with the information identified above. If a repair is possible, we will let you know the cost.
Thank you for your trust and confidence in CCI products.